Australian ID Card Printer Experts

InteractCard Plastic Card Printers

Evolis Plastic card printer frequently asked questions.

Tap into our collective knowledge base.

We believe...

Printing should not cost the earth. InteractCard have partnered with Evolis as they have commitment to sustainable printing standards. From making the printer from recycled plastics and that the printers them selves can be recycled

Our Printers...

Have cartridges made from recyclable ABS plastic, the cases of the printers are recyclable and low power usage of the printers means less electricity being used. Advanced power states allow for even further savings.

Our Service...

With our trade in promotions we strive to not to create more pollution for future generations. Printers are stripped down to components and separated into what can be recycled and what cannot.

Computers, Networks and Hardware...

Are there tools available for my printer

Upon request software tools are available. The Evolis SDK allows for custom applications to be developed.

Can I share my printer on the network

The Evolis Printers are available with an Ethernet port to allow you to connect the printer directly to your network.

This means that you can connect a printer directly to a network port and the printer is available to the computers on your network.
The printer has an on board memory that will store print jobs allowing you to allocate print runs and the printer will process them one by one.
Handy when multiple computer stations need to send print jobs. These printers have been used in registration booths where multiply kiosks complete registration and a card is issued at the end.

Can I upgrade my printer

All Evolis Printers occasionally have upgraded Drivers and Firmware. These are freely available for the website

eMedia no longer connects to Excel datasheet

In Microsoft Update KB4041676 released in October, 2017, Microsoft decided to remove from your computer the MS-Excel 95-2003 database provider, without your prior consent. As a consequence, eMedia Card Designer, as many other programs, cannot access to MS-Excel 95-2003 datasheets anymore, as eMedia Card Designer only uses standard components to access to databases in order to comply with Industry Standards.

To access to your MS-Excel 95-2003 datasheets, you will have to change the database connection in your card template. Open the "Tools" menu, select "Database connection". Instead of "Microsoft Excel 95-2003 datasheet", select the "Microsoft Excel 2003-2010 datasheet" and click "Next". In the database field, click on the button to select files, and at the bottom, replace in the "File types" combo-box the default choice (XLSX files) to "All files". Browse to the folder containing your XLS file and select it. That's all, it will work again!

How many printers can I connect to a computer

It is possible to connect as many printers as there are ports available on your computer. It will sometimes be necessary to rename the subsequent printers to prevent confusion.

What about spare parts

InteractCard are a certified Evolis Repair Centre. Our staff are trained and skilled in the uses of ID Card Printers. InteractCard carry spare parts referenced by Evolis for repairing the printers.

What operating systems are supported

Evolis printers (Zenius, Primacy, Badgy, Edikio, Quantum2) work with

  • Windows 10 logo.
    Windows®: 32 & 64 bit drivers available. XP SP3 32/64, Vista 32/64, W7 32/64, W8.1 32/64 & W10 32/64
  • Mac OSX

Linux drivers upon request.

Encoding Magnetic Stripe, Smart and Contactless...

Can I encode anything other than ISO format

All Evolis printers fitted with a magnetic encoder are set up to be able to encode data in standard ISO format. Using the driver parameters, it is possible to encode all kinds of data in a Hexadecimal code or different ISO formats.

Can I print smart contactless cards

Yes, you can print on smart cards without contact. There are various proximity solutions available.

Printing on contact-free smart cards is performed in the same way as with standard cards. Certain aspects of the card must be taken care of for a correct printing result.

In fact, the flatness of the card in the position of the chip and the aerial must be perfect. If not, the smallest surface fault will be visible in the printout.

The Evolis Printers can have various encoder modules installed, smart, contactless and Magnetic stripe can be installed in one printer. Contact us for more information on identification solutions with Smart card or Contactless smart cards.

Can you encode the magnetic stripe

Yes the Current Zenius Expert, Primacy can be upgraded to have a magnetic encoder fitted.

How do we print on smart cards

The main consideration in the card design is to omit an area on the card where the chip is housed. The printer driver has a setting for Smart Cards that apply the overlay around the chip.

Is it possible to re-read a magnetic card that has just been encoded

Yes, It is entirely possible to reread a magnetic track that has been encoded by an Evolis printer.

When the encoding card is reinserted in the loader, you must open the printer properties then click on the Tools tab.

With the Zenius Expert and Primacy the encoding tools are located in the Evolis Premium Suite.

My magnetic cards did not encode

Check that the information to be encoded is in the right format for the track it is being encoded to. Also check if your card stock is either HICO or LOCO and set the driver to the appropriate setting.

What are the characters at the beginning and the end of the magnetic encoding chain

These are known as 'Sentinels'. They indicated to the software driver where the data begins and ends.

With ISO type encoding, what is the format of the encodable characters

The format of the tracks encoded in ISO format is the following:

Track 1 : 79 alphanumerical characters (letters in upper-case), the separator character being the sign ^

Track 2 : 40 numerical characters, the separator character being the sign =

Track 3 : 107 numerical characters, the separator character being the sign =

Plastic ID Card Printing...

How to set ribbon type manually in driver

Open the evolis print centre

Select (double click) the evolis printer model listed within the print centre


Navigate to 'Ribbon' within the Printing section

Tick the 'Select the ribbon type' box and select the ribbon type from the drop down list below

Are there printer commands

The Evolis printers have a Software Development Kit available upon request.

Can a ribbon tear

If you happen to experience a torn ribbon, you most likely need to clean your printer. The ribbon can still be used. Just tape the ends back together and you can still print.

If you have this:

Just tape the torn ends back together.

Make sure the ribbon is not wrapped around the cartridge, underneath should look like this:

Can I print in non-ISO format cards

The accepted format for printing cards is mainly ISO CR80. Under certain conditions, it is possible to use cards with a particular format (hole punch cards, cards in the shape of a shoehorn, ...).

To confirm the working of these cards, send a minimum sample of 50 to us, as well as technical specifications describing the type of printing required. Evolis will confirm or reject the feasibility of the card printing.

How can I tell how many cards I have printed

In the driver settings it is possible to print a 'Technical Test Card' which shows how many cards have been put through the printer and how often it is being cleaned.

How do I print a test card

Check if a ribbon and card are loaded inside the printer.

In the Evolis Premium Suite go to 'System Details' -> 'Testing Cards' Choose either 'Graphical Test card' or 'Technical Test card'. The tech card will show how many prints and cleans the printer has done.

With older printers, Open your Printers and Faxes folder and right click the properties of your card printer.

How do I print on both sides of the card

Depending on the printer model it is possible to print on both sides of the card automatically in the driver setting. Otherwise with simplex printers the operator will need to manually flip over the card to print on the back.

What bar-code types are supported

The printer will print what has been sent to it as a print job. The barcodes are generated by your application, the printers can print any that come from this application. It is not the printer that restricts the printing of a barcode, but rather its availability of the barcode font in the font library.

What is the printer print resolution

The majority of Evolis printers have a resolution of the print head of 300 DPI, which gives a printing possibility of 12 pts per millimetre. This resolution is fine for printing photos and other visuals, whether it be in colour or black and white.

The Avansia card printer is capable of printing 600 dpi.

What is Thermal Transfer / Die Sublimation

Evolis printers use the following two technologies:

  • dye sublimation
  • heat transfer (thermal transfer)

Sublimation enables colour printing with 5 or 6 panel ribbons.

Heat transfer enables single colour printing in black, blue, red, green, white, gold or scratch.

Dye Sublimation is the process where the print head heats up the ribbon to such a temperature that it melts the colour into the plastic media.

Thermal Transfer also uses heat but only enough to melt the ribbon on top of the media.


What kind of media can I print on

All Evolis printers have been developed to print in sublimation and heat transfer on a laminated PVC support. Under certain conditions, it is possible to use other materials, for instance, the R2229 & RCT019NAA heat transfer black ribbon enables the use of paper cards.

Why is there a white line on my printed card

What could cause this?

This may be caused by certain factors:

  • The printer has not been cleaned for a long time
  • Printing on more cards than the cleaning cycle allows
  • A faulty printer head
  • Or even a foreign body on the printer head
  • Impact on the print head

Make sure your printer head and printer are clean.

Cleaning kits are available here.

Who is Evolis

Evolis designs, manufactures, and markets a comprehensive range of printing systems and plastic card personalization solutions. 

Plastic cards are used everywhere, for ID badges, payment cards, transit passes, access badges, loyalty cards, student ID cards, national ID cards, and so much more.
Evolis' goal is to make plastic card printing widely available, offering cost effective solutions for printing high quality cards easily, quickly and on the spot. 

Evolis card printers come with all the options needed to personalize all types of cards: 

  • graphics, 
  • magnetic stripes
  • electronics (contact and contactless RFID smart cards).

Evolis is now ranked as the market leader in Europe and number 2 worldwide. Our expertise is recognized by systems integrators, key accounts and end users for a wide variety of projects.

You too can benefit from our leadership, our proven solutions and our international expertise.


  • Headquarters and manufacturing facility in France (Angers)
  • Subsidiary in the United States (Miami)
  • Subsidiary in Singapore
  • Subsidiary in India (Mumbai)
  • Sogedex Accessories, subsidiary in France (Paris)
  • Subsidiary in China (Shanghai)

Key figures:

  • 350 employees
  • More than 400 distributors in 140 countries 
  • 90% of sales to the export market
  • + 600 million cards per year personalized with Evolis systems
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